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Latest Updates

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  1. Kelly O'Brien

    Introducing the new Kayako

    Posted by Varun Shoor • 5 months ago

  2. James Doman-Pipe

    A more intuitive look and feel for Kayako

    Posted by James Doman-Pipe • 4 days ago

  3. Gary McGrath
  4. James Doman-Pipe

    Activate customer service superpowers with Kayako and Zapier

    Posted by James Doman-Pipe • a month ago

  5. Gurpreet Singh
  • Getting started

    If you're new to Kayako, this is the place to be. Let's get you up and running!

  • Cases

    Get help replying to, updating, viewing, customizing, and all-around wrangling your cases.

  • Channels

    Communicate with customers via email, chat, and social media – all without ever leaving Kayako.

  • People

    Make sure your users – whether customers or staff – are getting the most out of their Kayako accounts.

  • Automation

    Take work off your team's plate by mastering Kayako's powerful, versatile automation tools.

  • Help Center

    Dial in your Help Center content and appearance, so you can provide the best self-service around.

  • Integrations

    No Kayako is an island. Integrate with all your (other) favorite tools to power up your support.

  • Release notes

    Weekly summaries of improvements, new features and fixes in each release.

  • Upgrades & Migration

    Ready to upgrade from Kayako Classic? Learn all about the process here.

  • Frequently Asked Questions

    Straightforward answers to common questions about features, errors, accounts, you name it.

  • Quick Start Guides

    Get to know Kayako Classic with guides to the interface, key features, and common workflows.

  • Support Tickets

    Brush up on building ticket views, defining custom fields, and managing Kayako Classic support tickets.

  • Email Support

    Get detailed instructions for managing inbound and outbound emails in Kayako Classic.

  • Calls and Live Chat

    Working to set up calls or chat in Kayako Classic? These articles will get you up and running.

  • User Accounts

    Learn all about creating, configuring, and managing Kayako Classic user accounts.

  • Multi-Language Support

    Get advice on how to add multi-language support in Kayako Classic.

  • Custom Templates

    Master Kayako Classic's custom templates, so you can fine tune your customers' support experience.

  • Advanced Configuration

    Turn here for advice on Kayako Classic's APIs, integrations, and mobile apps.

  • Installation and Upgrades

    Consult this section for help with installing, upgrading, or migrating Kayako Classic.

  • Interactive Tutorials

    Get help performing common Kayako Classic tasks with these interactive tutorials.

  • FAQs

    Have a question about Kayako Classic? You're in the right place! Find answers to common questions here.