If you're new to Kayako, this is the place to be. Let's get you up and running!
Get help replying to, updating, viewing, customizing, and all-around wrangling your cases.
Communicate with customers via email, chat, and social media – all without ever leaving Kayako.
Make sure your users – whether customers or staff – are getting the most out of their Kayako accounts.
Take work off your team's plate by mastering Kayako's powerful, versatile automation tools.
Dial in your Help Center content and appearance, so you can provide the best self-service around.
No Kayako is an island. Integrate with all your (other) favorite tools to power up your support.
Weekly summaries of improvements, new features and fixes in each release.
Ready to upgrade from Kayako Classic? Learn all about the process here.
Straightforward answers to common questions about features, errors, accounts, you name it.
Get to know Kayako Classic with guides to the interface, key features, and common workflows.
Brush up on building ticket views, defining custom fields, and managing Kayako Classic support tickets.
Get detailed instructions for managing inbound and outbound emails in Kayako Classic.
Working to set up calls or chat in Kayako Classic? These articles will get you up and running.
Learn all about creating, configuring, and managing Kayako Classic user accounts.
Get advice on how to add multi-language support in Kayako Classic.
Master Kayako Classic's custom templates, so you can fine tune your customers' support experience.
Turn here for advice on Kayako Classic's APIs, integrations, and mobile apps.
Consult this section for help with installing, upgrading, or migrating Kayako Classic.
Get help performing common Kayako Classic tasks with these interactive tutorials.
Have a question about Kayako Classic? You're in the right place! Find answers to common questions here.