Find quick answers to your questions about managing channels and conversations in Kayako.
Have a question about managing or customizing your Help Center? Get answers here.
Looking for help configuring teams and user accounts? Look no further.
Check here for help with advanced configuration tasks.
Just migrated from Kayako Classic? Find answers to common post-migration questions.
Get clear, concise guidance on questions related to billing, subscriptions, and accounts.
Learn more about some of the policies and standards Kayako adheres to.
If you're new to Kayako, this is the place to be. Let's get you up and running!
Get help replying to, updating, viewing, and all-around improving your customer conversations.
Communicate with customers via email, chat, and social media – all without ever leaving Kayako.
Make sure your users – whether customers or staff – are getting the most out of their Kayako accounts.
Take work off your team's plate by mastering Kayako's powerful, versatile automation tools.
Dial in your Help Center content and appearance, so you can provide the best self-service around.
No Kayako is an island. Integrate with all your (other) favorite tools to power up your support.
Track your team's performance, SLA benchmarks, and Help Center traffic with Insights.
Ready to upgrade from Kayako Classic? Learn all about the process here.
Summaries of improvements, new features and fixes we make, week to week.