Yes, you can use Messenger to offer support in multiple languages. As with other localizable content in Kayako, the language displayed will depend on two factors:
- Which languages you've enabled from the admin area.
- Which of those languages the customer selects from the Help Center dropdown.
Once a language is selected, Messenger will appear to the customer in that language.
A few important things to note:
- Check our supported languages table to make sure your selected language has Messenger support. Any language that supports Help Center Interface translation includes support for Messenger translations.
- If you customize your Messenger greeting, you'll need to provide your own translations using the localization menu.
Otherwise, your greeting will appear in your default language regardless of what languages your customer selects.
Kelly O'Brien