Start a conversation
Kayako Success
User Guide
Conversations
Section description:
Understanding customer conversations and journeys
Responding to customer conversations
Adding and editing views
Automating common replies and updates using macros
Building forms for different conversation types
Adding custom fields for conversations, users, and organizations
Adding dynamic content with placeholders
Placeholders for customizing email templates, macros, and notifications
Proactively messaging customers with engagement rules
Merging multiple conversations into one
Suspended message handling
Tracking worked and billed time per conversation
Adding private notes to capture more context
Start Conversation button
How to delete notes via API
Attachment limit
How to delete an Organization note via API
Deleting Notes with API
Missing Email Notification on Tickets
Custom fields modification request
Emojis Usage
Customers are able to send emails when it has been deactivated
Bounced email
Get help replying to, updating, viewing, and all-around improving your customer conversations.