Release Notes

Summaries of improvements, new features and fixes we make, week to week.

• Updates in the week of 2016-11-14

  We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section. Fixes and improvements Case replies are now sent faster. Fixed a number of sma...

• Updates in the week of 2016-10-31 and 2016-11-07

  We update Kayako almost every day. Normally, each week we summarize what's new, what changed and what we fixed in this section. But last week we overlooked posting them, so this week's update notes is...

• Updates in the week of 2016-10-24

  We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section. Fixes and improvements Previously, it was not possible to update cases set to ...

• Updates in the week of 2016-10-17

  We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section. New stuff ? A redesigned search experience in the agent area, with clearer res...

• Updates in the week of 2016-10-09

  We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section. New stuff Preview image attachments ? Clicking on image attachment thumbnails ...

• Updates in the week of 2016-10-03

  We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section. New stuff ? We've released the first self-service SDK for Android. Now you can...

• Help your customers help themselves in your mobile app

  Sometimes, customers just don't want to talk to you. Kayako gives your customers a 24/7 help center where they can answer their own questions - now available inside your mobile apps.  We've just launc...

• Updates in the week of 2016-09-26

  We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section. New stuff Performance improvements! We're continuing to push out regular perfo...

• Gain peace of mind: choose where your Kayako account is located

  We’re excited to announce that we can now host Kayako accounts within the European Economic Area (EEA).  Some businesses in regulated industries like healthcare and finance, are required by data prote...

• Updates in the week of 2016-09-19

  We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section. New stuff You can now search for file attachments by file name (such as in:cas...