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Kayako Success
User Guide
Upgrading from Kayako Classic
Section description:
Overview of the upgrade process
Upgrading to the new Kayako for Kayako classic customers
Status Report: Migrating to the new Kayako
Webinar: Introducing the new Kayako
Phase I: Preparing your data for migration
Phase II: Testing and making the switch to the new Kayako
Phase III: Recreating your business rules and processes
How your Kayako Classic data is migrated
What's Changed: Departments vs. Views
What's Changed: Automation Overhaul
What has changed in the new Kayako
Retrieving Database Schema and Data
Ready to upgrade from Kayako Classic? Learn all about the process here.