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Service Updates

Updates related to Kayako service.

  • An update about the service disruptions in May

    This was a message from our CEO, Varun sent to customers on the 2nd June: Hi there, A couple of weeks ago I wrote to you explaining the recent disruptions to our service which were caused by a run-awa...

  • Service incident - 3rd May 2017 (Resolved)

    On the 3rd May 2017 at 09:36 GMT, a database performance issue caused downtime for some of our customers hosted in our US cloud (a continuation of the 26th April 2017 service incident). Sequence of ev...