Have a question about managing or customizing your Help Center? Get answers here.
When searching in the the help center for a conversation ID, the search results do not include conversations. We came up with a quick way to redirect them on a search. It basically checks a failed sea...
If you don't want to allow social sharing of your article contents, you can remove the sharing buttons from within article views. For this: Sign in to Kayako and go to the Help Center. Click the Custo...
You can turn off Kayako Messenger on your Help Center at any time from the 'Customize' panel. On the panel, click Settings where you'll find the option to turn Messenger on or off on your Help Center....
You can edit the text of the 'Start a Conversation' link that appears at the top of every page in the Help Center by modifying the 'Header' template. While editing the 'Header' template, search for t...
You can do this by tweaking the templates that control the appearance of your Help Center. You'll need to swap in a new line of code to hide the 'Start conversation' link for any users that aren't log...
To protect your Help Center from potentially unsafe content, Kayako, by default, doesn't allow certain files or code snippets in your articles. However, if you're adding a video or other kinds of mult...