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  1. Kayako Success

Frequently Asked Questions

Straightforward answers to common questions about features, errors, accounts, you name it.

  1. Conversation & Channel Questions

    1. How to prevent Russian spam coming into Kayako
    2. How can I forward a conversation to a third person?
    3. Can I use Messenger in multiple languages?
      4. See all 10 articles »

  2. Help Center Questions

    1. Help Center Search By Conversation ID
    2. How do I remove social media icons from the help center?
    3. How do I turn off Messenger on my Help Center?
      4. See all 6 articles »

  3. User & Team Questions

    1. How do I set a profile picture for my account?

  4. Advanced Configuration Questions

    1. Checking Platform Status of Facebook
    2. How to change SPAM filter aggressiveness settings in Kayako?
    3. Why isn't Kayako getting real-time updates?
      4. See all 6 articles »

  5. Migration Questions

    1. Why isn't my conversation getting set to 'Open' when the customer replies?
    2. Can I build a view to see pending and completed conversations?
    3. Is the new Kayako available as an on-premise solution?
      4. See all 11 articles »

  6. Account & Billing Questions

    1. Can I pay by bank transfer and money wire?
    2. How do I add seats or change my Kayako plan to a different tier?
    3. How do I update my billing and payment details?
      4. See all 4 articles »

  7. Compliance Questions

    1. The Voluntary Product Accessibility Template (VPAT)

  8. Support processes questions

    1. New Kayako Support Service Migration
    2. What type of support plans do you offer?
    3. How do I submit a feature request?