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Frequently Asked Questions
Straightforward answers to common questions about features, errors, accounts, you name it.
Conversation & Channel Questions
How can I forward a conversation to a third person?
How to delete a conversation note?
Can I use Messenger in multiple languages?
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Help Center Questions
Help Center Search By Conversation ID
How do I remove social media icons from the help center?
How do I turn off Messenger on my Help Center?
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User & Team Questions
How do I set a profile picture for my account?
Advanced Configuration Questions
How to change SPAM filter aggressiveness settings in Kayako?
Why isn't Kayako getting real-time updates?
How do I find help with KQL?
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Why isn't my conversation getting set to 'Open' when the customer replies?
Can I build a view to see pending and completed conversations?
Is the new Kayako available as an on-premise solution?
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Account & Billing Questions
Can I pay by bank transfer and money wire?
How do I add seats or change my Kayako plan to a different tier?
How do I update my billing and payment details?
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The Voluntary Product Accessibility Template (VPAT)
Support processes questions
How do I submit a feature request?