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Can I pay by bank transfer and money wire?

We can accept payment by bank transfer for annual subscription payments (unfortunately, not monthly).

For renewals, the payment will be due 45 days before your subscription is due for renewal. We will send you a reminder/invoice for payment 60 days before expiry of your account (15 days before to the due date).

The amount sent by your bank should exactly match the amount requested by Kayako after any processing fees. Please make sure that your bank disburses the payment in US Dollars (when not specified, some banks may convert the currency when detecting payment is being sent to the United Kingdom).

Please include your invoice or order ID number in your payment reference.

Payments from inside the USA (domestic transfer)

Bank details:

  • Name: Silicon Valley Bank
  • Address: 3003 Tasman Drive, Santa Clara, CA 95054, United States

Account details:

  • Name: Kayako Limited
  • Account currency: USD
  • Routing number: 121140399 
  • Account number: 3301389986

Payments from outside the USA 

Bank details:

  • Name: Silicon Valley Bank
  • Address: 14-18 Finsbury Square, London EC2A 1BR, United Kingdom

Account details:

  • Name: Kayako Limited
  • Account currency: USD
  • SWIFT/BIC: SVBKGB2L
  • IBAN: GB47SVBK62100020115970
  • Sort code: 621000 
  • Account number: 20115970
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  1. Jamie Edwards

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