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Importing your data from your old helpdesk

Migrate data from your current help desk system to Kayako using Help Desk Migration

If you are looking for the most convenient tool to migrate data to Kayako, you can use an automated service Help Desk Migration. This tool allows transferring all your records without programming skills necessary.

Below you can find the detailed information about the service and how it works.

Supported platforms

Help Desk Migration service helps to migrate data to Kayako from over 300 different help desks. So, you can easily transfer your data to Kayako from these systems:

  • Zendesk
  • Freshdesk
  • Freshservice
  • Help Scout
  • JIRA Service Desk
  • Groove
  • Manage Engine
  • Samanage
  • Zoho Desk
  • Parature
  • Liveagent
  • Helpshift
  • ~300 other systems

 In case your old help desk doesn’t have API, or you don’t have an access to it, Help Desk Migration service can migrate data from CSV(Excel), XML or JSON to Kayako.


Supported Records

Don’t worry about your Records. The service will transfer all the existing data to Kayako in the blink of an eye:

  • Cases
  • Staff
  • Contacts
  • Notes
  • Teams
  • Attachments
  • Custom fields

Moreover, the Knowledge base migration is also supported:

  • Categories
  • Sections
  • Articles

Help Desk Migration has a simple Migration Wizard where you can select and map (even Custom fields) Records you need to migrate:



Estimate your migration

Help Desk Migration service allows you to estimate the cost of your future migration:


Free Demo Migration

The whole process of migration is safe and sound. With the help of Free Demo Migration, you can move a limited number of Records before paying a penny. During this procedure the service migrates a limited number of Tickets (~20) with all relations (Contacts, Staff, Attachments, etc.), so, you will be able to investigate how your data will look like in Kayako after the migration.

Start Free Demo Migration to Kayako

Help Desk Migration provides a high level of security. You can find more information about that in their Security Policy section.

If you have special migration requirements, you can contact Help Desk Migration service directly via or the online chat on their website

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  1. Alicia Carney

  2. Posted
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