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Getting started

If you're new to Kayako, this is the place to be. Let's get you up and running!

  • Starting out with Kayako

    Welcome to Kayako! We're so happy to have you here! To help you start serving your customers using Kayako, we've put together this guide to walk you through the basics of getting up and running. Each ...

  • Navigating the agent area

    Your support team will be spending the majority of their time in Kayako's agent area. From here they can keep track of the support queue, reply to and resolve conversations, and search through all of ...

  • Exploring the Help Center

    Your Help Center is the first line of support for your customers. They can search for answers in your self-service content, chat with your support team via Messenger, and start and monitor their conve...

  • Getting acquainted with the admin area

    For support managers, team leads, and other power users, the admin area is where you'll configure most of Kayako's workhorse features. That includes settings for your support channels, options for cus...

  • Getting more out of search in Kayako

    As you're moving through Kayako's agent and admin areas, you'll notice the search bar at the top of the page is a constant presence.  From here, you can run powerful searches that can prowl through ev...

  • Importing your data from your old helpdesk

    If your team is moving to Kayako from another help desk or CRM, you don't have to leave your existing data behind.  We've partnered with Import2 to offer migration services to get your existing custom...

  • Using Kayako's iOS app to respond to customers

    Delivering quick and personal support is much easier when you don't have to be at your desk to do it. Kayako's mobile apps let you review and respond to conversations from your phone or tablet. Kayako...

  • Using Kayako's Android app to respond to customers

    Delivering quick and personal support is much easier when you don't have to be at your desk to do it. Kayako's mobile apps let you review and respond to conversations from your phone or tablet. Kayako...