Start a conversation
Kayako Success
User Guide
Category description:
Getting started
Starting out with Kayako
Navigating the agent area
Exploring the Help Center
See all 9 articles »
Conversations
Understanding customer conversations and journeys
Responding to customer conversations
Adding and editing views
See all 13 articles »
Channels
Configuring your support email addresses
Enabling real-time support with Kayako Messenger
Communicating via Twitter
See all 9 articles »
People
Adding and editing user accounts
Grouping your staff (agents) into teams
Getting help from beyond your support team with collaborators
See all 12 articles »
Automation
Understanding automation in Kayako
Modifying default notifications and satisfaction survey emails
Building end-to-end workflows with automations
See all 8 articles »
Help Center
Managing Help Center content
Rearranging the order of your Help Center content
Restricting visibility for your Help Center content
See all 12 articles »
Integrations
Connecting Kayako to other apps with Zapier
Zapier automation templates for Kayako integrations
Connecting Kayako to Salesforce
See all 7 articles »
Insights & Reporting
Interpreting your support metrics with Insights
Performance metrics on your conversations, agents, and teams
Benchmarks and performance for SLA targets
See all 6 articles »
Upgrading from Kayako Classic
Overview of the upgrade process
Upgrading to the new Kayako for Kayako classic customers
Webinar: Introducing the new Kayako
See all 10 articles »
Release Notes
Updates for the weeks of 2017-10-16 to 2017-11-06
Updates for the weeks of 2017-09-18 to 2017-10-09
Updates for the weeks of 2017-08-21 to 2017-09-11
See all 40 articles »