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Channels

Communicate with customers via email, chat, and social media – all without ever leaving Kayako.

  • Configuring your support email addresses

    Email is Kayako's primary support channel. With no setup required, your team can immediately start communicating with your customers using the default Kayako support email address: 'support@yourcompan...

  • Enabling real-time support with Kayako Messenger

    No matter where your customers need support – and no matter when they come looking for it – Kayako Messenger makes it easy for you to deliver a great real-time support experience. With Messenger enabl...

  • Communicating via Twitter

    Twitter has become a popular way for customers to interact with brands. More and more frequently, customers are asking questions, giving props, and sometimes escalating support situations over Twitter...

  • Connecting to Facebook

    Facebook pages have become a popular point of contact for customers to interact with your brand. By connecting Kayako to your organization's Facebook page, you can receive and respond to customer mess...

  • Forwarding emails to Kayako from external domains

    Before Kayako can start sending and receiving emails from addresses at external domains – e.g., 'support@yourcompany.com' – you'll need to set your email server to forward messages to Kayako. Once the...

  • Real-time browser and mobile notifications

    If you offer real-time support, your team needs to know about new messages and updates, as they happen. Kayako makes that easy with the agent area's built-in notification center.  From the notificatio...

  • Protecting your emails from spam filters

    When using external email addresses from Kayako, there are several steps you can take to ensure that your messages don't get caught in your customers' spam filters. We strongly recommend setting up tw...

  • Moving to the new Messenger from the original version

    If you've been offering real-time support to your customers, we've got good news for you: The new version of Kayako Messenger has arrived, and it delivers a vastly improved experience for both your cu...

  • Restricting when Messenger displays on your Help Center

    Real-time support can eat up a lot of your resources, so sometimes you want to be able to offer it only at particular times or to specific customers. With a little bit of light editing to your Help Ce...