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Channels

Communicate with customers via email, chat, and social media – all without ever leaving Kayako.

  • Enabling real-time support with Kayako Messenger

    No matter where your customers need support – and no matter when they come looking for it – Kayako Messenger makes it easy for you to deliver a great real-time support experience. With Messenger enabl...

  • Connecting to Facebook

    Facebook pages have become a popular point of contact for customers to interact with your brand. By connecting Kayako to your organizations Facebook page, you can receive and respond to customer messa...

  • Communicating via Twitter

    Twitter has become a popular way for customers to interact with brands. More and more frequently, customers are asking questions, giving props, and sometimes escalating support situations over Twitter...

  • Configuring your support email addresses

    Email is Kayakos primary support channel. With no setup required, your team can immediately start communicating with your customers using the default Kayako support email address: support@[yourcompany...

  • Moving to the new Messenger from the original version

    If youve been offering real-time support to your customers, weve got good news for you: The new version of Kayako Messenger has arrived, and it delivers a vastly improved experience for both your cust...

  • Setting up notifications for Kayako Messenger

    Once you have Kayako Messenger enabled, you can reply to customer chats directly from the agent area, just like any other conversation. But if your team is providing real-time support, you want to mak...

  • Forwarding emails to Kayako from external domains

    Before Kayako can start sending and receiving emails from addresses at external domains – e.g., support@yourcompany.com – youll need to set your email server to forward messages to Kayako. Once the fo...

  • Protecting your emails from spam filters

    When using external email addresses from Kayako, there are several steps you can take to ensure that your messages dont get caught in your customers spam filters. We strongly recommend setting up two ...