Get help replying to, updating, viewing, and all-around improving your customer conversations.
Every conversation your team has with a customer is just one part of that customer’s journey with your company. In order to provide the best support possible, your team needs to see not only their mes...
In Kayako, your support team's interactions with your customers are grouped into conversations . Kayako's conversation format is designed to help you have more informed, more contextual, and all-aroun...
Rather than having to wade through a list of every conversation in Kayako, it's often useful to look at just a subset of them. For example, just the conversations assigned to you, or to a particular t...
Whenever you find your support team repeating the same action or sending the same reply to one conversation after another, that's a usually a good sign that you could use a macro. Macros can save your...
Most support organizations field many types of questions from their customers, from technical support to sales inquiries. Forms let you customize the data you collect for different types of support co...
The more information you gather about your customers and the problems they face, the easier it is to help them. To make that simpler, Kayako has options for creating custom fields that you can add to ...
As the frontline of your customer service efforts, your support team responds to a deluge of conversations every day, often responding to similar questions and concerns. To save time and keep your se...
Kayako has a wide variety of placeholders available so you can customize your email templates, macros, and notifications for a more authentic and meaningful support experience. When each interaction f...
Handling incoming conversations with Kayako Messenger has lots of advantages, but you don't always want to wait for your customers to come to you. With engagement rules, you can proactively start conv...
Although we may wish that customer conversations and customer problems had a 1:1 relationship, that's not always the case. Sometimes, you'll have two simultaneous conversations with a customer or orga...