Get help replying to, updating, viewing, and all-around improving your customer conversations.
Every email message that comes into Kayako goes through a series of filters before being added to a conversation. These filters check for messages that can't be authenticated or verified, messages fro...
Balancing your support team's capacity relies on understanding where your agents spend their time. Kayako's time tracking app captures any time your agents spend on a conversation. With it, you can me...
Leaving private notes on your conversations is often a critical step in keeping everyone up-to-date on its status. In Kayako, notes let you leave updates and messages that are only visible to other ag...