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Upgrading from Kayako Classic

Ready to upgrade from Kayako Classic? Learn all about the process here.

  • Overview of the upgrade process

    So, youre ready to upgrade from Kayako Classic to the new Kayako. Congrats! Were excited to welcome you aboard the new platform. During the upgrade process, we’ll handle the heavy lifting, migrating t...

  • Upgrading to the new Kayako for Kayako Classic customers

    Were excited to announce the launch of the new Kayako – a brand new product, platform and user experience thats been redesigned and reimagined for delivering modern, personal customer service. For our...

  • Webinar: Introducing the new Kayako

    If youre a Kayako Classic customer and youre considering upgrading to the new platform, this webinar will give you an in-depth look at what you can expect from the new Kayako....

  • Phase I: Preparing your data for migration

    IMPORTANT NOTE: You must be running Kayako 4.65 or higher in order to migrate your data to the new Kayako platform. Before upgrading from Kayako Classic to the new platform, there are a few steps youl...

  • Phase II: Testing and making the switch to the new Kayako

    Before finalizing your upgrade, youll have the chance to see your data in a test instance, where you can take the new Kayako for a spin. When your sandbox is ready to go, well email you with your logi...

  • Phase III: Recreating your business rules and processes

    Congratulations and welcome to the new Kayako! Now that youve made the switch, youre ready to reestablish the defaults and business rules that didnt come over automatically in the migration process. F...

  • How your Kayako Classic data is migrated

    KAYAKO CLASSIC ELEMENT HOW IT IS MIGRATED TO THE NEW KAYAKO Tickets All your tickets will be moved to the new Kayako as conversations, and assigned the same Ticket ID. You’ll be able to view your conv...

  • What's Changed: Departments vs. Views

    Upon upgrading to the new Kayako from Kayako Classic, one of the first questions we often here is: where are my departments? In the old product, departments gave you a quick and easy way to look at wh...

  • What's Changed: Automation Overhaul

    One of the most fundamental differences between Kayako Classic and the new platform is your options for automation. On the old system, there was plenty of automation capabilities to go around, but the...

  • What has changed in the new Kayako

    After all the hard work weve put into building the new Kayako, were really excited to be able to share it with you! There are many powerful new features and capabilities, so we thought it would be use...