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What's Changed: Departments vs. Views

Upon upgrading to the new Kayako from Kayako Classic, one of the first questions we often here is: where are my departments? In the old product, departments gave you a quick and easy way to look at what each area of your support team had on their plate. On the new platform, you can accomplish the same goal – and so much more. 

In this video, we'll walk you through the key differences between departments in Kayako Classic and views on the new platform, and then we'll take a look at how to set up a couple of custom views for your team. 

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  1. Kelly O'Brien

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