Upon upgrading to the new Kayako from Kayako Classic, one of the first questions we often here is: where are my departments? In the old product, departments gave you a quick and easy way to look at what each area of your support team had on their plate. On the new platform, you can accomplish the same goal – and so much more.
In this video, we'll walk you through the key differences between departments in Kayako Classic and views on the new platform, and then we'll take a look at how to set up a couple of custom views for your team.
Kelly O'Brien