One of the most fundamental differences between Kayako Classic and the new platform is your options for automation. On the old system, there was plenty of automation capabilities to go around, but they were all buried within different product areas. On the new platform, we've not only distilled that power into a set of centralized automation features, but we've also radically expanded the types of automation that are possible.
In this video, we'll dig into what sets the new automation system apart from what you had available in Kayako Classic, and then we'll walk step-by-step through building a few example automations.
Kelly O'Brien