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Help Center

Dial in your Help Center content and appearance, so you can provide the best self-service around.

  • Managing Help Center content

    One of your customers primary support resources is the self-service content you provide on your Help Center. In Kayako, you can manage your self-service content directly from the Help Center interface...

  • Controlling your customers' support experience with brands

    Brands tie together all of the customer-facing elements of the Kayako support experience. Although brands do most of their work behind the scenes – particularly if your team only uses a single brand –...

  • Rearranging the order of your Help Center content

    To deliver a good self-service experience to your customers, your content needs to grow and change with their needs. That means that your Help Center cant be set in stone. Thats why Kayakos Help Cente...

  • Creating additional brands

    If youre on the Growth or Enterprise plan, you can set your Kayako up to support multiple brands from a single agent area. If youre unfamiliar with how brands work in Kayako, have a look at our introd...

  • Configuring a custom domain and SSL certificate for your Help Center

    Giving your customers a seamless experience is important – and to make that easier, you can configure Kayako to work with a custom domain. So instead of pointing your customers to a default Kayako URL...

  • Changing Kayako's default language and time settings

    Whether your team offers support in one language or many, you can set a default language for your Kayako from the admin area. If youre offering multi-lingual support, Kayako will retain your choice of...

  • Languages supported for your customers and team

    Translations beta  Your Kayako Help Center is now available in 46 languages, which you can enable and offer to your customers. These translations are in beta. Try them out, and let us know what you th...

  • Modifying templates to customize your Help Center and emails

    In our article on customizing your Help Center appearance, we introduce the basics of making changes to Kayakos look and feel. Virtually every corner of your customer-facing content — whether on the H...

  • Helping your customers sign in to the Help Center

    Your Help Center is the go-to place for customers to contact your team, review their open support conversations, and search your self-service content. If your customer has contacted you previously — w...

  • Customizing the appearance of your Help Center

    To make outstanding self-service easier to deliver to your customers, Kayako comes equipped with a powerful Help Center customization tool. From adding logos and color schemes to directly editing the ...