How do I add seats or change my Kayako plan to a different tier?

From the admin area of Kayako, click Plans at the bottom of the sidebar. Here, you can adjust the number of seat and the level of your plan, as well as your billing and payment details. If you are reducing the number of seats on your Kayako plan, you will need to disable any agents in excess of your new allowance, before you make the change.

NOTE: When you are reducing seats or move from an annual to an monthly payment plan, there is no credit or refund for payments you've made earlier.