Get clear, concise guidance on questions related to billing, subscriptions, and accounts.
We can accept payment by bank transfer for annual subscription payments (unfortunately, not monthly). The amount sent by your bank should exactly match the amount requested by Kayako after any process...
From the admin area of Kayako, click Plans at the bottom of the sidebar. Here, you can adjust the number of seat and the level of your plan, as well as your billing and payment details. If you are red...
From the admin area of Kayako, click Account (or Plans, if you're a trial customer) at the bottom of the sidebar. Beneath the plan information, you'll see the 'Billing Information' heading. Here you c...
If you're trying to downgrade to a plan that's on a lower tier than the one you are currently on, you may run into an error that says: Downgrade is not supported on this plan. If you see this error, i...