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Advanced Configuration Questions

Check here for help with advanced configuration tasks.

  • Why isn't Kayako getting real-time updates?

    If you're seeing the following error in the agent area, it means something is interfering with Kayako's ability to fetch updates in real-time.  Your network administrator will be in the best position ...

  • How do I find help with KQL?

    KQL was a reporting query language we developed for running reports with Kayako Classic, our older line of products. On the new Kayako platform, reporting doesn't require the use of any query language...

  • Why aren't push notifications working on my Android app?

    Certain Android devices might have some problems receiving push notifications when the Kayako app is closed. Whether you run into this problem will depend on what device you're using.  To ensure you k...

  • Where can I find documentation for the Kayako API?

    Working on building an integration with Kayako? Our developer portal has got you covered:  https://developer.kayako.com/ Head over to the site to find documentation for our API, SDKs, and other develo...