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Support processes questions

  • New Kayako Support Service Migration

    Frequently Asked Questions When is this maintenance window scheduled and what will be the impact? The maintenance window details are given below: Start: Saturday July 6th  8 AM EST  Duration: 8 hours ...

  • What type of support plans do you offer?

    At Kayako, providing great customer support is more than just an approach to doing business – it is our reason for being. Our end-to-end customer service software helps teams of all shapes and sizes e...

  • How do I submit a feature request?

    You only need to submit a separate request here. What happens after? As soon as your feedback reaches us, we will let you know if we pass it to product team or if there is a solution that can be a fin...