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Introducing the new Kayako

Today, I’m really excited to announce the launch of the new Kayako, a brand new product, platform, and user experience that has been redesigned and reimagined for delivering modern, personal customer service.

We’ve listened carefully to your feedback, and thought hard about what businesses should be doing to improve their customer service instead of just managing the existing demands on their team. 

Kayako helps you get better at customer service

We exist to help businesses to get better at customer service. To deliver effortless, personal, and memorable customer support. To transform your team from a cost-center, into a profit-center. To become so good at customer service that it becomes your competitive advantage. 

And it starts with reimagining the traditional customer service helpdesk. 

Kayako is a customer service platform that unifies your support channels, your customer information and your team - so you can work better together to truly understand your customer and support them where they are. 

With the new Kayako, you can:

  • Offer an effortless customer experience with unified, multi-channel cases 

  • Understand your customer like never before with user timelines including more context with plug and play integrations

  • Work closely with your team with built-in collaboration tools

  • Be more productive with customizable automations and workflows 

Read more about why we’ve designed the new Kayako.

What this means for you

If you’re new to Kayako — welcome! We hope you’ll love it. Sign up for your free 14-day trial, and let us know your thoughts. 

If you’re an existing Kayako customers, please log into for more information on how and when you’ll be able to upgrade. You can also view a comprehensive list of changes in this help center article. Finally, feel free to sign up for a free trial to take it for a test drive.

We’re here to help

Thanks for being part of our journey so far — I’m looking forward to our next adventure together! 


Varun Shoor
CEO, Kayako

p.s. Our Kayako 4 self-service articles will continue to be hosted here on You can identify them by the “Kayako Classic” flag at the top! 

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