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Product Updates

Check here for the latest news about Kayako's development.

  • 13 May 2019 - The New Kayako Release

    We’re excited to announce a new Kayako release which focuses on the product stabilization. Below are the highlights.   Defects [Fixed] [KAYAKO-14322]: System fields are removed from the forms. A fix i...

  • 13 Jan 2019 - The New Kayako Release

    We’re excited to announce a new Kayako release which focuses on the product stabilization. Below are the highlights.   Defects [Fixed] [KAYAKO-13183]: Conversation posts are getting missed in the Kaya...

  • 5 Jan 2019 - The New Kayako Release

    We’re excited to announce a new Kayako release which focuses on the product stabilization. Below are the highlights.   Defects [Fixed] [KAYAKO-9535]: Kayako Insights considers only UTC/GMT time zone. ...

  • 29 Dec 2018 -The New Kayako Release

    We’re excited to announce a new Kayako release which focuses on product stabilization. Below are the highlights.   Defects [Fixed] [KAYAKO-9058]: Characters limit should be increased for Twitter updat...

  • 22 Dec 2018 -The New Kayako Release

    We’re excited to announce that the development of TNK is on full pace, where we are planning to push updates bi-weekly. We are currently focused on defect fixes and minor enhancements:   Defects [Fixe...

  • Kayako Quarterly Webinar [recording]

    On Wednesday January 17th, Michael Caminiti and Alicia Carney presented our first Kayako Quarterly webinar of 2018. We shared what's new in Kayako today, what's coming up next, and answered questions ...

  • October 18th Kayako Quarterly: What's New and What's Next [Recorded Webinar]

    The Kayako team had a busy quarter shipping new functionality for our customers on a near-weekly basis. As we wrap up this quarter, we wanted to ensure our customers were up to date and enjoying the f...

  • Track hours and productivity with new time tracking

    Balancing your support team's capacity relies on understanding where your agents spend their time. Kayako's new time tracking app captures any time your agents spend on a conversation. With it, you ca...

  • Be proactive for a truly helpful live chat experience

    Handling incoming conversations with Kayako Messenger has lots of advantages, but you don't always want to wait for your customers to come to you. With engagement rules, you can now proactively start ...

  • Effortless live chat with the new Kayako Messenger

    No matter where your customers need support – and no matter when they look for it – the new Kayako Messenger is a better way to provide live support and convert visitors into customers in real-time.  ...