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Product Updates

Check here for the latest news about Kayako's development.

  • Equip your sales team with customer context, with Kayako for Salesforce

    Connect the dots between customers, support, and sales with the Kayako for Salesforce integration. Kayako's native Salesforce integration gives your team an at-a-glance view of all customer conversati...

  • Kayako speaks your customer's language

    Do you support customers around the world in multiple languages? Your Kayako Help Center interface is now translated and available in over thirty languages - so you can offer a relevant experience, wh...

  • Kayako Download: Continued support

    When we launched the new, cloud-only Kayako in July 2016, we also announced an end-of-life (EOL) for Kayako Download  (July 2017, with 6 months of security updates). We are cancelling the EOL for Kaya...

  • A more intuitive look and feel for Kayako

    Based on your feedback, we've updated look and feel of Kayako. But don't worry - the Kayako you know and love is faster, now even more intuitive and easier to use. What's changed? In your Kayako agent...

  • Kayako mobile apps for iOS and Android

    Customer service isn't just a desk job Native mobile apps for Kayako are fast, smooth and beautiful for replying to conversations and taking live chats while on the go.  Stay in touch with your custom...

  • Activate customer service superpowers with Kayako and Zapier

    Power up with X-Ray Vision and Telekenesis: connect Kayako to over 500 business apps with no code or developer resources required with our Zapier integration. Find out more...

  • Watch the Webinar: Scaling Your Customer Service with Top Notch Automation

    In this webinar, Kayako's Product Marketing Manager Alicia Carney and Customer Support Advocates Sandeep Kaur and Daniel Harris discuss what's possible with powerful automation implemented the right w...

  • Introducing the new Kayako: webinar recording

    Watch Jamie Edwards, co-founder of Kayako, and Gary McGrath, Customer Success Consultant, give this special webinar to learn more about the new Kayako and how these changes affect existing Kayako cust...

  • Introducing the new Kayako

    Today, I’m really excited to announce the launch of the new Kayako, a brand new product, platform, and user experience that has been redesigned and reimagined for delivering modern, personal customer ...