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Product Updates

Check here for the latest news about Kayako's development.

  • An easier way to start conversations

    Unlike traditional helpdesks, Kayako lets your team be proactive and provides ways to communicate with your customers that's as natural as using the messaging and email apps you're already used to. It...

  • Introducing Journeys and Conversations

    The future of customer service is personal, proactive, and collaborative. But traditional helpdesk tools hold teams back from delivering effortless and memorable customer service experiences. Over the...

  • Know when your email has been seen

    Ever wondered if a customer has seen your email yet, or if your message has been delivered at all? Your Kayako will now tell you the status of the replies your agents send to customers: whether it's b...

  • Dig deep with new custom reports in Kayako

    Get the insight you need to improve your customer support process. Custom reports are available now for Kayako Growth and Enterprise customers.  In just a few clicks, you can now export all of your co...

  • Equip your sales team with customer context, with Kayako for Salesforce

    Connect the dots between customers, support, and sales with the Kayako for Salesforce integration. Kayako's native Salesforce integration gives your team an at-a-glance view of all customer conversati...

  • Kayako speaks your customer's language

    Do you support customers around the world in multiple languages? Your Kayako Help Center interface is now translated and available in over thirty languages - so you can offer a relevant experience, wh...

  • Kayako Download: Continued support

    When we launched the new, cloud-only Kayako in July 2016, we also announced an end-of-life (EOL) for Kayako Download  (July 2017, with 6 months of security updates). We are cancelling the EOL for Kaya...

  • A more intuitive look and feel for Kayako

    Based on your feedback, we've updated look and feel of Kayako. But don't worry - the Kayako you know and love is faster, now even more intuitive and easier to use. What's changed? In your Kayako agent...

  • Kayako mobile apps for iOS and Android

    Customer service isn't just a desk job Native mobile apps for Kayako are fast, smooth and beautiful for replying to conversations and taking live chats while on the go.  Stay in touch with your custom...

  • Activate customer service superpowers with Kayako and Zapier

    Power up with X-Ray Vision and Telekenesis: connect Kayako to over 500 business apps with no code or developer resources required with our Zapier integration. Find out more...