Check here for the latest news about Kayako's development.
On June 8, 2017, we made some changes to improve the way we offer Kayako. As many of you know firsthand, we hold weekly interviews (which you can sign up for here) with Kayako prospects and customers...
Unlike traditional helpdesks, Kayako lets your team be proactive and provides ways to communicate with your customers that's as natural as using the messaging and email apps you're already used to. It...
The future of customer service is personal, proactive, and collaborative. But traditional helpdesk tools hold teams back from delivering effortless and memorable customer service experiences. Over the...
Ever wondered if a customer has seen your email yet, or if your message has been delivered at all? Your Kayako will now tell you the status of the replies your agents send to customers: whether it's b...
Get the insight you need to improve your customer support process. Custom reports are available now for Kayako Growth and Enterprise customers. In just a few clicks, you can now export all of your co...
Connect the dots between customers, support, and sales with the Kayako for Salesforce integration. Kayako's native Salesforce integration gives your team an at-a-glance view of all customer conversati...
Do you support customers around the world in multiple languages? Your Kayako Help Center interface is now translated and available in over thirty languages - so you can offer a relevant experience, wh...
When we launched the new, cloud-only Kayako in July 2016, we also announced an end-of-life (EOL) for Kayako Download (July 2017, with 6 months of security updates). We are cancelling the EOL for Kaya...
Based on your feedback, we've updated look and feel of Kayako. But don't worry - the Kayako you know and love is faster, now even more intuitive and easier to use. What's changed? In your Kayako agent...
Customer service isn't just a desk job Native mobile apps for Kayako are fast, smooth and beautiful for replying to conversations and taking live chats while on the go. Stay in touch with your custom...