Track hours and productivity with new time tracking

Balancing your support team's capacity relies on understanding where your agents spend their time. Kayako's new time tracking app captures any time your agents spend on a conversation. With it, you can measure productivity, tally up billable hours, and identify which customers require the most support resources.

Select Kayako plans now include the ability to:

• track the time your agents have worked and billed against conversations
• automatically track the time your team have spent viewing conversations
• export records through custom reports

This gives you the whole picture of where your team's time is being spent, so you can streamline and optimize your processes.

Find out more in our help center article.