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Be proactive for a truly helpful live chat experience

Handling incoming conversations with Kayako Messenger has lots of advantages, but you don't always want to wait for your customers to come to you. With engagement rules, you can now proactively start conversations with customers over Kayako Messenger. 

With Kayako, you can now automatically engage website visitors with personalized messages based on your customer's behavior, route replies to specific a team or agent, and measure their engagement. 

Whether you use them to help your sales team convert visitors into customers, or to enable your support team to offer help to customers when and where they need it, engagement rules make real-time messaging a two-way street. 

Learn more about proactive engagement

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  1. James Doman-Pipe

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