No matter where your customers need support – and no matter when they look for it – the new Kayako Messenger is a better way to provide live support and convert visitors into customers in real-time.
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Why use Kayako Messenger?
We’re using Kayako Messenger to reply to our customers quickly and easily - with all our customers' history and unique context right there in the conversation.
We’ve reduced our average reply time by 60%. This is a game changer in how we approach customer service.
- Vitor Sousa, Director of Support, Displax
With Kayako Messenger, your team can:
- Get personal - understand who your customer is and what they've done and seen so far
- Support and sell - put help just a click away to sell more and give better support
- Give a human touch - provide tailored, real-time service and get your customer back on track
A unified, web-based inbox
No separate program to install - Kayako Messenger conversations go straight into your Kayako inbox, your team can work from one place with less pressure.
Always online, never unavailable
When your team is online, they'll be able to talk to customers in real-time, right from the agent area. When they're offline, Messenger will capture the customer's messages in a new conversation, and let them know that someone will get back to them as soon as possible.
Your team can reply when they are ready: replies will go via Messenger if the customer is online, and via email if they're not around. Nothing slips through the cracks.
A slick, effortless, branded experience
Kayako Messenger is fast, smooth, and slick. You can also customize Messenger by giving it a look that matches your branding, adding apps for recent Help Center articles and tweets, and displaying it wherever your customers need it most.
Mobile by default
Chat with customers via your own mobile apps, or mobile website - out of the box. No complex coding required.
Want to reply to customer live chats on the go? The updated Kayako apps for iOS and Android are real-time already.
I already use Kayako Messenger: what does this mean for me?
If you're already using an earlier version of Kayako Messenger, you'll need to switch over to the new version within the next few weeks. Jump into your Kayako admin page, head over to the new Messenger customization page, and get started!
Read more about moving to and getting started with the new Kayako Messenger
I'm new to Kayako Messenger: how do I get started?
Sign up for your free trial, customize your Kayako Messenger, and embed the code on your website to start chatting live with customers today!
James Doman-Pipe