We’re excited to announce a new Kayako release which focuses on the product stabilization. Below are the highlights.
[KAYAKO-9535]: Kayako Insights considers only UTC/GMT time zone. The Insights calculations should be done according to the agent’s timezone.
[KAYAKO-12160]: TNK should allow reordering of customer fields at query submission form[Help Center].
[KAYAKO-12170]: Intermittently Kayako search is getting failed while creating a new conversation at agent portal.
You can reach us at support.kayako.com for further queries. Find out more about The New Kayako: kayako.com/help-desk-software/tour