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5 Jan 2019 - The New Kayako Release

We’re excited to announce a new Kayako release which focuses on the product stabilization. Below are the highlights.  

Defects [Fixed]

[KAYAKO-9535]: Kayako Insights considers only UTC/GMT time zone. The Insights calculations should be done according to the agent’s timezone.

[KAYAKO-12160]: TNK should allow reordering of customer fields at query submission form[Help Center]. 

[KAYAKO-12170]: Intermittently Kayako search is getting failed while creating a new conversation at agent portal.

You can reach us at for further queries. Find out more about The New Kayako:

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  1. Vinay Sharma

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