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Gain peace of mind: choose where your Kayako account is located

We’re excited to announce that we can now host Kayako accounts within the European Economic Area (EEA). 

Some businesses in regulated industries like healthcare and finance, are required by data protection and privacy laws to host customer data inside the EEA. 

Available as part of our Growth and Enterprise plans, our European data center ensures that all account data hosting, backups, and processing is all contained within the EEA. Our data center (located in Frankfurt, Germany) meets rigorous compliance standards and ensures the same high level of security, reliability, and availability as we achieve with our US-based data center. 

Want to find out more about locating your Kayako account within Europe? Our team are ready and waiting to help. Start a conversation today or email

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  1. James Doman-Pipe

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