From the conversation timeline, you can quickly check the status of any message you've sent to your customers. Above each message you've sent, you'll see a little status indicator:
Hover over the indicator to see when the message's status changed. There are several possible statuses here:
||Kayako is sending your message.|
|Failed||Something went wrong while sending your message. You'll have a chance to resend your message.|
|Not Sent||Your message has reached Kayako's API, but hasn't been sent to the customer yet.|
|Sent||Kayako has successfully sent your message to the customer.
|Delivered||The customer has received your message, but they haven't read it yet.|
|Bounced||Something blocked the message from being accepted on the customer's end.
NOTE: Hover over the symbol to see the specific error that caused the bounce.
|Seen||The customer has opened your message.|