How do I assign a conversation to a particular department?

In the new Kayako, you can assign conversations to a particular team, either manually or with an automation. To get a clear idea of what conversations have been assigned to each team, you can create views to show conversations in each team. 

Here are some resource for getting your teams, views, and assignments set up:

• Read more about setting up teams for your agents.
• Read more about creating views.
• Read more about setting up automations for conversation assignments.
• Watch our video about how teams and views differ from Kayako Classic departments.