Balancing your support team's capacity relies on understanding where your agents spend their time. Kayako's new time tracking app captures any time your agents spend on a conversation. With it, you can measure productivity, tally up billable hours, and identify which customers require the most support resources.
Select Kayako plans now include the ability to:
- track the time your agents have worked and billed against conversations
- automatically track the time your team have spent viewing conversations
- export records through custom reports
This gives you the whole picture of where your team's time is being spent, so you can streamline and optimize your processes.