If you're new to Kayako, this is the place to be. Let's get you up and running!
Welcome to Kayako! We're so happy to have you here! To help you start serving your customers using Kayako, we've put together this guide to walk you through the basics of getting up and running. Each ...
Your support team will be spending the majority of their time in Kayako's agent area. From here they can keep track of the support queue, reply to and resolve conversations, and search through all of ...
Your Help Center is the first line of support for your customers. They can search for answers in your self-service content, chat with your support team via Messenger, and start and monitor their conve...
For support managers, team leads, and other power users, the admin area is where you'll configure most of Kayako's workhorse features. That includes settings for your support channels, options for cus...
As you're moving through Kayako's agent and admin areas, you'll notice the search bar at the top of the page is a constant presence. From here, you can run powerful searches that can prowl through ev...
Migrate data from your current help desk system to Kayako using Help Desk Migration If you are looking for the most convenient tool to migrate data to Kayako, you can use an automated service Help Des...
Delivering quick and personal support is much easier when you don't have to be at your desk to do it. Kayako's mobile apps let you review and respond to conversations from your phone or tablet. Kayako...
Delivering quick and personal support is much easier when you don't have to be at your desk to do it. Kayako's mobile apps let you review and respond to conversations from your phone or tablet. Kayako...
If you want to make your messenger widget unique or matching your product and brand, you can always customize your messenger launcher icon. The steps to make messenger work with the custom icon are a...