Just migrated from Kayako Classic? Find answers to common post-migration questions.
When a customer replies to a conversation, Kayako's default behavior is to set the conversation status to 'Open'. But there is an exception to this rule. If your team uses custom statuses, Kayako won'...
Yes you can! You'll just need to create a view as normal, and select the following options: You can select whatever columns or sort order you like before saving it. NOTE: This view will not show 'Cl...
The new Kayako is cloud-only. When designing the new platform, this was one of the heaviest decisions we faced. What it came down to, in the end, were a handful of significant advantages to the cloud...
For a detailed look at every action a customer's taken or reply they've sent, you can explore their customer journey, by clicking their name when looking at a conversation: From there, if you scroll ...
In the new Kayako, you can assign conversations to a particular team, either manually or with an automation. To get a clear idea of what conversations have been assigned to each team, you can create v...
When you're trying to invite your support team to Kayako from the admin area, sometimes you run into an error that looks like this: If you're seeing this error, it means that the person you're tryin...
If you're using a custom domain for your Help Center, you'll need to add an SSL certificate in order to run Kayako securely. You can find detailed instructions for adding a custom SSL certificate in o...
Your staff can add their own signatures from the profile menu in the agent area: Once they've saved a signature message there, it will be added to the bottom of every message they send. Signatures s...
Although you cannot edit the conditions for the Inbox view, you can edit the columns just as you would for with any of your custom views. In the admin area click Views and click the Edit link that app...
By default, any email that Kayako sends has a branded footer at the bottom. This footer appears by default on conversation replies, notifications sent by triggers or monitors, as well as the forgot pa...