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Updates in the week of 2016-08-01

We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section.

New stuff

  • Case views can now show you information from custom fields.
  • When adding team members, you can now see all roles and teams if you have a particularly long list.
  • You can filter by channels (such as email, Twitter) when looking at the "messages received" graph in Insights.
  • If another person viewing a case makes a few edits in succession, we will now group all of those update events into one notification, rather than listing them multiple times.

Fixes and improvements

  • We've made a number of improvements to what Collaborators experience when they log in to the agent area, with clearer indications of what they can and can't update. 
  • After adding a note with an attachment, you can now view and download that attachment.
  • The {{}} and {{post.contents}} placeholders are back in action. Learn more about using them!
  • Fixed an issue where setting case access permissions for collaborators wasn't working properly.
  • Fixed an issue where apostrophes and quotation marks were not displaying properly in cases.
  • Notification emails triggered by automations will now be sent from your default mailbox (unless a better corresponding mailbox is not available for a case).
  • The "+" button now only opens on click.
  • More fixes for Internet Explorer.
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  1. Dan Wong

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