We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section.
New stuff
- Case views can now show you information from custom fields.
- When adding team members, you can now see all roles and teams if you have a particularly long list.
- You can filter by channels (such as email, Twitter) when looking at the "messages received" graph in Insights.
- If another person viewing a case makes a few edits in
succession, we will now group all of those update events into one
notification, rather than listing them multiple times.
Fixes and improvements
- We've made a number of improvements to what Collaborators experience when they log in to the agent area, with clearer indications of what they can and can't update.
- After adding a note with an attachment, you can now view and download that attachment.
- The {{case.assignee.name}} and {{post.contents}} placeholders are back in action. Learn more about using them!
- Fixed an issue where setting case access permissions for collaborators wasn't working properly.
- Fixed an issue where apostrophes and quotation marks were not displaying properly in cases.
- Notification emails triggered by automations will now be sent from your default mailbox (unless a better corresponding mailbox is not available for a case).
- The "+" button now only opens on click.
- More fixes for Internet Explorer.
Dan Wong