We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section.
New stuff
- If you have a custom domain tied to your Kayako account, when visiting the Agent area you will now be automatically redirected to {company}.kayako.com/agent. This removes a lot of problems when plugging in Facebook and Twitter channels.
- It is now faster to create and edit users! While editing a user's role, we will now automatically select a default value for "case access".
- Pasting blocks of code in a reply to customers will now format correctly.
Fixes and improvements
- Triggers set to fire when a new case is created work properly again.
- Fixed an issue where tags were not autocompleting when adding them to cases.
- Autocomplete when adding CC recipients to a case reply now work again.
- Fonts now load properly when using Firefox in Windows to view Kayako.
- Better errors for uploading a file type that is not allowed.
- If you disable a mailbox it will no longer appear when you're replying to a customer.
- Fixed an issue where it was possible to disable a default language from the admin area.
- Admins can no longer update the email identities of any user that is an owner.
- Fixed a problem where sometimes metrics were returning incorrect negative values in insights.
- Fixed an issue where sometimes changing your language settings would cause case field values to disappear.
- Fixed an issue where sometimes the SLA performance for agents in insights did not load anything.
- Setting your default timezone to IST now works correctly.
- If you try to send replies when your Kayako license has expired, you will receive a better notification telling you what to do next.
- Fixed an issue where some Messenger chats were not coming through to online agents.
- Deleting a brand works again.
- Setting an endpoint to send a FORM type payload will now send it as FORM, not JSON.
- Improved performance so updating a case is faster.
- If you try to delete an object like a case field in the admin area, you will be prompted to confirm before we proceed.
- Macros with complicated menu trees now display more gracefully.
- When creating a new domain, Kayako will wait a little longer before nagging you that a domain name is/isn't available, to give you time to type.
- In Kayako Desktop, you will now see when someone on the other side of the chat is typing.
Dan Wong