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Updates in the week of 2016-08-15

We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section.

New stuff

  • It is now easier to tell which language is set as your default.

Fixes and improvements

  • A bunch of localization fixes:
    • Fixed an issue where disabling the "English - US" language would cause field titles and options to disappear.
    • You can now immediately use a language in an automation straight after enabling it in Localization settings.
    • Fixed an issue where Chinese characters were causing case fields to break.
    • If there is only one language enabled, you will no longer see the language-switcher when editing customer-visible elements like customer fields titles, descriptions or case statuses.
  • Fixed an issue where updating organization fields would sometimes fail.
  • Fixed a bug where deleting case forms didn't work.
  • If you try to upload a file that's larger than your allowance, you will now receive a useful error telling you what went wrong.
  • You can now remove the footer from the email notifications template.
  • Help Center search results now display article titles instead of the section name.
  • Newly created teams can now be used straight away in cases open in other Kayako tabs.
  • When creating an organization, if you click "Add Organization" right after typing a domain, it will now process your domain correctly.
  • Updated some copy in admin area to make descriptions and success messages clearer.
  • More IE fixes.
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  1. Dan Wong

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