We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section.
New stuff
- Updates to the Zapier integration include improvements to searches: you can now leverage Kayako's unified search properties and filters
- Speed and responsiveness improvements to the agent area, including switching between case, user and organization tabs
- Added a refresh button next to case views
Fixes and improvements
- Setting 12/24hr time format is now reliably honoured and displayed ?
- Twitter character counts account for URLs correctly now
- Security improvements, including session invalidation when you reset your password and cross-site request forgery prevention throughout Kayako ( find out more in the developer portal)
- Fixed the organization: search filter, which was not working in some cases
- Fixed a problem that would cause changes to templates in one brand to reflect in another brand
- You'll now be warned if you try to leave or close a page in the Help Center if you have made unsaved changes to an article or template
- Fixed a problem that prevented reCAPTCHA from working when a custom domain name is in use
- Fixed a problem that would prevent admins from saving settings such as IP restrictions and the email blocklist and safelist
- Fixes to the rule and criteria builder (trigger, monitor rules and SLAs), including an inability to click to select an item from search fields, and minor styling issues
- Fixed a problem where Kayako wouldn't let a user set their timezone to IST
- Fixed a problem where newly created case views were showing without a case count
- The reply box is no longer shown on closed conversations in the Help Center
Jamie Edwards