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Updates in the week of 2016-07-18

We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section.

New stuff

  • Updates to the Zapier integration include improvements to searches: you can now leverage Kayako's unified search properties and filters
  • Speed and responsiveness improvements to the agent area, including switching between case, user and organization tabs
  • Added a refresh button next to case views

Fixes and improvements

  • Setting 12/24hr time format is now reliably honoured and displayed ?
  • Twitter character counts account for URLs correctly now
  • Security improvements, including session invalidation when you reset your password and cross-site request forgery prevention throughout Kayako ( find out more in the developer portal)
  • Fixed the organization: search filter, which was not working in some cases
  • Fixed a problem that would cause changes to templates in one brand to reflect in another brand
  • You'll now be warned if you try to leave or close a page in the Help Center if you have made unsaved changes to an article or template
  • Fixed a problem that prevented reCAPTCHA from working when a custom domain name is in use
  • Fixed a problem that would prevent admins from saving settings such as IP restrictions and the email blocklist and safelist
  • Fixes to the rule and criteria builder (trigger, monitor rules and SLAs), including an inability to click to select an item from search fields, and minor styling issues
  • Fixed a problem where Kayako wouldn't let a user set their timezone to IST
  • Fixed a problem where newly created case views were showing without a case count
  • The reply box is no longer shown on closed conversations in the Help Center
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  1. Jamie Edwards

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