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Updates in the week of 2016-10-17

We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section.

New stuff

  • ? A redesigned search experience in the agent area, with clearer results more information and search modifier suggestions to make it easier to find what you're searching for.

Fixes and improvements

  • Email replies to case notification from collaborator users will now be added to cases as private notes.
  • The Esc key now unfocuses any field you were focused on - handy if you rely on keyboard shortcuts to whiz around Kayako.
  • SLA pause can now be configured for the Pending case status.
  • Improved the way users vote on Help Center articles

  • Fixed some issues with automation rules that referenced checkbox custom field values.
  • Fixed a problem where the last_updated_by value for a case was not updated when replied to via Kayako Messenger.
  • Fixed a problem where SLAs which used a case's organization as part of the criteria would not correctly match cases.
  • Removed from the free-email-address suspension list.
  • Some users couldn't attach files to case replies in Internet Explorer - this is now fixed.
  • When editing the HTML of Help Center articles, you no longer need to exit HTML view to save the article.
  • Fixed an error that would occur when setting a case form on a case for the first time.
  • Fixed a problem that caused a You have unsaved changed... popup to show when exiting the edit article view in the Help Center even if you hadn't made any changes.
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  1. Jamie Edwards

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