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Updates in the week of 2016-08-08

We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section.

New stuff

  • You can now add your own Google Analytics tracking code when customizing your Help Center
  • You can now edit your survey templates. To check this out, head over to Brands in Admin, and look at the Satisfaction email template.
  • We will now save drafts of replies and notes so if you close your tab or browser, you don't lose your work.

Fixes and improvements

  • Fixed some intermittent issues with Triggers not firing.
  • Using "current user" as an action with Triggers or Monitors should now work correctly.
  • Non-latin characters are now correctly saved when used for custom fields.
  • Cascading select fields should now be displaying properly for customer-visible fields.
  • Collaborators can now create cases with private notes.
  • Fixed an issue where logging out of the Help Center would also disconnect ongoing chat sessions.
  • Fixed an issue where sometimes un-suspending suspended messages wasn't working.
  • Fixed an edge case that meant sometimes posts would not load in a case timeline.
  • Fixed an issue where SLAs set to apply to Teams would only work if an agent was also assigned to a case. These SLAs will now correctly apply to cases assigned specifically to a team.
  • Line wrapping is now more graceful when we display messages in a case timeline.
  • "Unsaved changes" popups should no longer bother users when they hit the Submit button.
  • Administrators can now see all case views in Admin.
  • Fixed an issue where password resets were failing sometimes.
  • Fixed an issue where admins were sometimes unable to add a Facebook page.
  • More IE fixes.
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  1. Dan Wong

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