We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section.
Preview image attachments ?
Clicking on image attachment thumbnails in conversations will now load images in a viewer in Kayako, without you having to download and open the file.
Keyboard shortcuts ⌨️
We've supercharged the agent area with keyboard shortcuts, so you can fly through Kayako and get more done in less time. Press the ? key on your keyboard (SHIFT + /) to see the shortcuts you can use, and let us know how you get on with them and what else you'd like to see shortcut'd!
Fixes and improvements
- Fixed a problem where if one of your case views referenced a custom case field which no longer exists, the case view wouldn't load.
- A few bug fixes we managed to catch early.