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Updates in the week of 2016-10-09

We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section.

New stuff

Preview image attachments ?

Clicking on image attachment thumbnails in  conversations will now load images in a viewer in Kayako, without you having to download and open the file.

Keyboard shortcuts ⌨️

We've supercharged the agent area with keyboard shortcuts, so you can fly through Kayako and get more done in less time. Press the ? key on your keyboard (SHIFT + /) to see the shortcuts you can use, and let us know how you get on with them and what else you'd like to see shortcut'd!

Fixes and improvements

  • Fixed a problem where if one of your case views referenced a custom case field which no longer exists, the case view wouldn't load.
  • A few bug fixes we managed to catch early.
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  1. Jamie Edwards

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