We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section.
Fixes and improvements
- Case replies are now sent faster.
- Fixed a number of small issues that made for a less-than-great experience using the reply editor in the agent area.
- Fixed a problem that prevented admins from seeing all macros that have been created across Kayako in the admin area.
- Fixed a problem that prevented you from saving an SLA which included the criteria Assignee = Requester.
- Fixed a problem where the time remaining on SLA time targets on a case were incorrectly displayed.