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Updates in the week of 2016-11-14

We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section.

Fixes and improvements

  • Case replies are now sent faster.
  • Fixed a number of small issues that made for a less-than-great experience using the reply editor in the agent area.
  • Fixed a problem that prevented admins from seeing all macros that have been created across Kayako in the admin area.
  • Fixed a problem that prevented you from saving an SLA which included the criteria Assignee = Requester.
  • Fixed a problem where the time remaining on SLA time targets on a case were incorrectly displayed.
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  1. Jamie Edwards

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