Start a conversation

Updates in the week of 2016-11-21 and 2016-11-28

We update Kayako almost every day. Every two weeks, we'll summarize what's new, what changed and what we fixed in the Release Notes section.

Fixes and improvements

  • We've made the spam filtering in Kayako a little more lenient, as some of you were having problems with legitimate email being suspended. Let us know how you get on.
  • Improved cross-site request forgery protection in the Help Center, making it more secure.
  • Added a last_active_at property to users in the API, so you can query for when any user was last active in Kayako.
  • Regardless of your Kayako plan, you can now toggle whether SLAs are active for the Pending status. Previously, this was only available to customers on the Enterprise plan.
  • Fixed some issues in the Help Center customization area in Internet Explorer.
  • Fixed a problem that prevented users from entering their password again after a login failure in the Help Center.
  • Relative times ('a day ago' and 'yesterday') will now live-increment (useful when you're blankly, endlessly staring at your screen. We all have those days...)
  • Security fixes.
Choose files or drag and drop files
  1. Jamie Edwards

  2. Posted
  3. Updated
Was this article helpful?