Hello again! We update Kayako almost every day. Every few weeks, we'll summarize what's new, what's changed and what we fixed in the Release Notes section.
New Kayako Messenger
No matter where your customers need support – and no matter when they look for it – the new Kayako Messenger is a better way to provide live support and convert visitors into customers in real-time.
Fixes and improvements
- Speed improvements - sending messages is now even quicker
- Fixed a bug that prevented customers from connecting their Facebook pages
- Fixed a bug in automations to fire when 'changed to/from' selections change from 'null'
- Fixed a bug that would un-focus the reply box when changing reply channels
- Fixed a bug that reset SLA timers after closing a conversation
- Fixed an issue where the brands list would display a maximum of 10 at a time