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Latest Updates

Check here for the latest news about Kayako's development.

  • October 18th Kayako Quarterly: What's New and What's Next [Recorded Webinar]

    The Kayako team had a busy quarter shipping new functionality for our customers on a near-weekly basis. As we wrap up this quarter, we wanted to ensure our customers were up to date and enjoying the f...

  • Track and productivity with new time tracking

    Balancing your support team's capacity relies on understanding where your agents spend their time. Kayako's new time tracking app captures any time your agents spend on a conversation. With it, you ca...

  • Be proactive for a truly helpful live chat experience

    Handling incoming conversations with Kayako Messenger has lots of advantages, but you don't always want to wait for your customers to come to you. With engagement rules, you can now proactively start ...

  • Effortless live chat with the new Kayako Messenger

    No matter where your customers need support – and no matter when they look for it – the new Kayako Messenger is a better way to provide live support and convert visitors into customers in real-time.  ...

  • New Kayako plan changes starting June 2017

    On June 8, 2017, we made some changes to improve the way we offer Kayako.  As many of you know firsthand, we hold weekly interviews (which you can sign up for here) with Kayako prospects and customers...

  • An easier way to start conversations

    Unlike traditional helpdesks, Kayako lets your team be proactive and provides ways to communicate with your customers that's as natural as using the messaging and email apps you're already used to. It...

  • Introducing Journeys and Conversations

    The future of customer service is personal, proactive, and collaborative. But traditional helpdesk tools hold teams back from delivering effortless and memorable customer service experiences. Over the...

  • Know when your email has been seen

    Ever wondered if a customer has seen your email yet, or if your message has been delivered at all? Your Kayako will now tell you the status of the replies your agents send to customers: whether it's b...

  • Dig deep with new custom reports in Kayako

    Get the insight you need to improve your customer support process. Custom reports are available now for Kayako Growth and Enterprise customers.  In just a few clicks, you can now export all of your co...

  • Equip your sales team with customer context, with Kayako for Salesforce

    Connect the dots between customers, support, and sales with the Kayako for Salesforce integration. Kayako's native Salesforce integration gives your team an at-a-glance view of all customer conversati...