Start a conversation
  1. Kayako Success

User Guide

  1. Getting started

    1. Starting out with Kayako
    2. Navigating the agent area
    3. Exploring the Help Center
      4. See all 9 articles »

  2. Conversations

    1. Understanding customer conversations and journeys
    2. Responding to customer conversations
    3. Adding and editing views
      4. See all 13 articles »

  3. Channels

    1. Configuring your support email addresses
    2. Enabling real-time support with Kayako Messenger
    3. Communicating via Twitter
      4. See all 9 articles »

  4. People

    1. Adding and editing user accounts
    2. Grouping your staff (agents) into teams
    3. Getting help from beyond your support team with collaborators
      4. See all 12 articles »

  5. Automation

    1. Understanding automation in Kayako
    2. Modifying default notifications and satisfaction survey emails
    3. Building end-to-end workflows with automations
      4. See all 8 articles »

  6. Help Center

    1. Managing Help Center content
    2. Rearranging the order of your Help Center content
    3. Restricting visibility for your Help Center content
      4. See all 12 articles »

  7. Integrations

    1. Connecting Kayako to other apps with Zapier
    2. Zapier automation templates for Kayako integrations
    3. Connecting Kayako to Salesforce
      4. See all 7 articles »

  8. Insights & Reporting

    1. Interpreting your support metrics with Insights
    2. Performance metrics on your conversations, agents, and teams
    3. Benchmarks and performance for SLA targets
      4. See all 6 articles »

  9. Upgrading from Kayako Classic

    1. Overview of the upgrade process
    2. Upgrading to the new Kayako for Kayako classic customers
    3. Webinar: Introducing the new Kayako
      4. See all 10 articles »

  10. Release Notes

    1. Updates for the weeks of 2017-10-16 to 2017-11-06
    2. Updates for the weeks of 2017-09-18 to 2017-10-09
    3. Updates for the weeks of 2017-08-21 to 2017-09-11
      4. See all 40 articles »