Release Notes

Summaries of improvements, new features and fixes we make, week to week.

• Updates for the weeks of 2017-03-27 to 2017-04-03

  Hello again! We update Kayako almost every day. Every few weeks, we'll summarize whats new, what changed and what we fixed in the Release Notes section. New stuff Journeys and conversations Over the p...

• Updates for the weeks of 2017-03-13 and 2017-03-20

  Hello again! We update Kayako almost every day. Every two weeks, we'll summarize what's new, what changed and what we fixed in the Release Notes section. New stuff Change requester You can now change ...

• Updates for the weeks of 2017-02-27 and 2017-03-06

  Hello again! We update Kayako almost every day. Every two weeks, we'll summarize what's new, what changed and what we fixed in the Release Notes section. New Stuff Sent, Delivered, Seen Your Kayako em...

• Updates for the weeks of 2017-02-13 and 2017-02-20

  Hello again! We update Kayako almost every day. Every two weeks, we'll summarize what's new, what changed and what we fixed in the Release Notes section. New stuff Agents can update their avatar photo...

• Updates for the weeks of 2017-01-30 and 2017-02-06

  Hello again! We update Kayako almost every day. Every two weeks, we'll summarize what's new, what changed and what we fixed in the Release Notes section. New stuff Start an advanced search quickly We'...

• Updates for the weeks of 2017-01-16 and 2017-01-23

  Hello again! We update Kayako almost every day. Every two weeks, we'll summarize what's new, what changed and what we fixed in the Release Notes section. New stuff Cases become Conversations We’re all...

• Updates for the weeks of 2017-01-02 and 2017-01-09

  We update Kayako almost every day. Every two weeks, we'll summarize what's new, what changed and what we fixed in the Release Notes section. New stuff Merge conversations Sometimes, you'll have simult...

• Updates in the weeks of 2016-12-19 and 2016-12-26 ?

  We update Kayako almost every day. Every two weeks, we'll summarize what's new, what changed and what we fixed in the Release Notes section. Happy Holidays from Kayako Here's our annual customer servi...

• Updates in the week of 2016-12-05 and 2016-12-12

  We update Kayako almost every day. Every two weeks, we'll summarize what's new, what changed and what we fixed in the Release Notes section. A new, more intuitive experience for your team A new, more ...

• Updates in the week of 2016-11-21 and 2016-11-28

  We update Kayako almost every day. Every two weeks, we'll summarize what's new, what changed and what we fixed in the Release Notes section. Fixes and improvements We've made the spam filtering in Kay...