Release Notes

Summaries of improvements, new features and fixes we make, week to week.

• Updates in the week of 2016-09-05

  We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section. New stuff Improved rich text editor when writing replies to customers. You can...

• Updates in the week of 2016-08-29

  We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section. New stuff You can now add emoji to Help Center articles and comments!    Colla...

• Updates in the week of 2016-08-22

  We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section. New stuff If you have a custom domain tied to your Kayako account, when visiti...

• Updates in the week of 2016-08-15

  We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section. New stuff It is now easier to tell which language is set as your default. Fixe...

• Updates in the week of 2016-08-08

  We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section. New stuff You can now add your own Google Analytics tracking code when customi...

• Updates in the week of 2016-08-01

  We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section. New stuff Case views can now show you information from custom fields. When add...

• Updates in the week of 2016-07-25

  We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section. New stuff You can now invite multiple team members from admin/people/team-dire...

• Updates in the week of 2016-07-18

  We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section. New stuff Updates to the Zapier integration include improvements to searches: ...

• Updates in the week of 2016-07-11

  We update Kayako almost every day. Each week, we'll summarize what's new, what changed and what we fixed in this section. New stuff We have made switching from a rich text case reply mode to a plain t...

• Updates in the week of 2016-07-04

  Welcome to the first update roundup for the new Kayako ( Kayako Classic release notes are available here). We update Kayako almost every day. Each week, we'll summarize what's new, what changed and wh...